Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and Aleksandr Strelkov (Alex Strelkov) ("Doctor," "we," "us," or "our"), operating through the website dralexstrelkov.com ("Site"). By accessing the Site, completing payment, or submitting the consultation questionnaire, you confirm that you have read, understood, and unconditionally agree to these Terms in their entirety.

If you do not agree with any part of these Terms, you must not use the Site or purchase any services. Your payment constitutes binding acceptance of all Terms set forth herein.

2. Description of Services

2.1 How the Consultation Works

The Site provides access to written veterinary guidance services ("Consultation") through the following steps:

• Client completes payment for a consultation slot.
• Client receives a unique voucher code or direct link to the Doctor's specialized questionnaire.
• Client fills out the questionnaire describing the animal's condition in detail, attaching photos or videos where applicable.
• Doctor reviews all submitted information and prepares a personalized written clinical report with recommendations.
• The completed report is delivered to the Client via email or the Site within 24 hours of questionnaire submission.

2.2 Digital Products

Services include written consultation reports, digital PDF guides, educational materials, access to courses, access to members-only sections of the Site, and any other digital content made available by the Doctor ("Digital Products"), including materials delivered by email. All such products and services are governed by these Terms.

2.3 Professional Approach and Methodology

Aleksandr Strelkov (Alex Strelkov) practices evidence-based veterinary medicine and applies current clinical protocols in the preparation of all recommendations. Where applicable, the Doctor draws on peer-reviewed research, established treatment guidelines, and accumulated clinical experience — particularly in the area of exotic animal medicine, where published evidence may be limited. The Doctor regularly updates their professional knowledge to ensure that recommendations reflect the current state of veterinary science. Recommendations may incorporate the Doctor's clinical judgment informed by direct observation of patient outcomes, where this supplements or refines available evidence-based protocols.

2.4 Nature of Recommendations — No VCPR Established

Veterinary practice in the United States, European Union, and many other jurisdictions requires a VCPR established through an in-person physical examination. Since the Doctor and your animal are not in the same physical location, all recommendations are advisory in nature and do not replace a formal examination, diagnosis, or prescription by a licensed veterinarian in your jurisdiction.

The Doctor does not write prescriptions or controlled substance orders through this service. Any treatment decisions — including whether to administer medications — are made solely at the Client's own discretion and responsibility.

3. Payment & Strict No-Refund Policy

All payments are final and non-refundable under any circumstances whatsoever. By completing payment, you expressly and irrevocably waive any right to a refund, chargeback, or payment reversal.

3.1 What You Are Paying For

Payment does not purchase a specific outcome or result. Payment purchases:

• Access to the Doctor's specialized consultation questionnaire (delivered via voucher or direct link).
• The Doctor's reserved time and dedicated professional attention to review your submission.
• A personalized written advisory report based on the information you provide.

Access to the questionnaire is granted immediately upon successful payment. From that moment, the Doctor's time slot is reserved exclusively for your case and the analytical process begins. The service is considered partially rendered from the moment of payment confirmation.

3.2 Circumstances That Do Not Qualify for a Refund

The following circumstances do not constitute grounds for any refund, dispute, or chargeback:

• The Client changes their mind after payment.
• The animal's condition changes or deteriorates between payment and report delivery.
• The animal passes away before, during, or after questionnaire submission or report delivery. The Doctor's obligation is to analyze the information provided; the death of the animal does not negate the professional work performed or reserved.
• The Client is dissatisfied with the recommendations, regardless of whether they choose to follow them.
• The questionnaire link or voucher expires due to non-use within the 24-hour window (see Section 4).
• The Client submits incomplete, inaccurate, or insufficient information in the questionnaire.
• Recommendations do not align with the Client's expectations or a subsequent in-person veterinary opinion.
• Technical issues on the Client's end, including connectivity failures, device issues, or email delivery problems.
• The Client claims they did not read or understand these Terms prior to payment.
• The Client is located in a jurisdiction where similar services are restricted or regulated.

3.3 Sole Exception for Refund

A refund will be issued only if the Doctor is entirely unable to provide any written response whatsoever due to circumstances solely and exclusively within the Doctor's control (e.g., documented medical emergency of the Doctor, permanent service shutdown). In this singular case, a full refund will be processed within 10 business days. This exception does not apply to delays, partial delivery, or any dissatisfaction with report content.

3.4 Chargeback & Dispute Policy

Initiating a chargeback, payment reversal, or dispute with your bank or payment processor for any reason other than unauthorized card use constitutes a material breach of these Terms. In such cases, the Doctor reserves the right to:

• Permanently ban the Client's account and associated email address from all services.
• Provide full transaction records, these Terms, and all correspondence to the payment processor as evidence of service delivery.
• Pursue recovery of the disputed amount plus all administrative and legal costs through applicable legal channels.

4. Questionnaire — Mandatory 24-Hour Completion Window

The consultation questionnaire must be fully completed and submitted within 24 hours of payment confirmation. Failure to submit within this window renders the voucher or link permanently void and non-reactivatable. No refund or credit will be issued in this case under any circumstances.

This requirement exists because the Doctor's schedule is organized around timely and predictable submissions, and because animal health conditions are time-sensitive — delayed information reduces the clinical accuracy and value of the report. The questionnaire link is generated specifically for your case and cannot be reassigned or transferred.

The 24-hour window begins at the exact moment payment is confirmed, regardless of when you open the link or begin the questionnaire. It is your sole responsibility to ensure full submission within this timeframe.

5. Client Responsibilities & Warranties

5.1 Accuracy of Information

You warrant that all information submitted in the questionnaire — including descriptions of symptoms, medical history, diet, medications, photos, and videos — is accurate, complete, and truthful to the best of your knowledge. The quality and accuracy of the Doctor's recommendations is directly and entirely dependent on the quality of the information you provide.

The Doctor bears no responsibility for recommendations that are suboptimal or inappropriate due to inaccurate, incomplete, or misleading information submitted by the Client.

5.2 Animal Ownership or Authority

You warrant that you are the legal owner of the animal described in the consultation or are otherwise duly authorized to seek veterinary guidance on its behalf.

5.3 Obligation to Seek In-Person Care

You acknowledge and agree that you will consult a licensed veterinarian in your jurisdiction for any formal diagnosis, prescription, surgical procedure, or emergency care. The Doctor's written report is intended to inform and complement — not replace — in-person professional veterinary care.

5.4 Age Requirement

You must be at least 18 years of age to purchase services. By completing payment, you confirm that you satisfy this requirement.

6. Disclaimer of Warranties

To the fullest extent permitted by applicable law, all services are provided on an "as is" and "as available" basis without warranties of any kind, express or implied, including but not limited to:

• Warranties of merchantability, fitness for a particular purpose, or non-infringement.
• Warranties that the service will meet your specific expectations or requirements.
• Warranties regarding the accuracy, completeness, or applicability of recommendations to your animal's unique condition.
• Warranties that following recommendations will result in improvement, recovery, or any specific outcome.
• Warranties of uninterrupted, timely, secure, or error-free service delivery.

Veterinary science involves inherent uncertainty. Animals may respond unpredictably to treatments, and conditions may evolve in ways that cannot be foreseen from written descriptions alone. The Doctor makes no representations or guarantees regarding any outcome.

7. Limitation of Liability

To the maximum extent permitted by applicable law, the Doctor shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages of any kind.
• Loss of profits, data, goodwill, or other intangible losses.
• The death, injury, illness, or deterioration in condition of any animal, regardless of whether the Client followed, partially followed, or did not follow the recommendations provided.
• Damages arising from the Client's reliance on the report in lieu of seeking timely in-person veterinary care.
• Actions taken or not taken by any third party based on the report.
• Any loss resulting from the expiration of an unused questionnaire link.

In all cases where liability cannot be fully excluded by applicable law, the Doctor's total aggregate liability to the Client shall not exceed the amount actually paid by the Client for the specific consultation giving rise to the claim.

8. Intellectual Property

8.1 Ownership

All content on the Site — including written consultation reports, digital PDF guides, educational materials, video courses, access to members-only sections, email communications, images, and the Site's design and structure — is the exclusive intellectual property of Aleksandr Strelkov (Alex Strelkov) and is protected by applicable copyright, trademark, and intellectual property laws worldwide.

8.2 License Granted to Client

Upon payment, the Client receives a limited, non-exclusive, non-transferable, personal, revocable license to access and use purchased content solely for personal, non-commercial purposes. This license does not convey any ownership interest in any content.

8.3 Permitted Sharing

You may share a direct link to any publicly available article, page, or section of the Site. Sharing a hyperlink is permitted and encouraged. However, reproducing, copying, or redistributing the actual content of any material — whether purchased, received free of charge, or obtained through any other means — to any third party is strictly prohibited without prior written authorization from the Doctor.

8.4 Prohibited Uses

The following actions are strictly prohibited without prior written authorization from the Doctor:

• Copying, reproducing, recording, or downloading any materials, in whole or in part, by any means.
• Distributing, publishing, posting, or sharing the content of any material through any channel, platform, medium, or forum.
• Transferring your access credentials, voucher, or questionnaire link to any third party.
• Creating derivative works or training artificial intelligence or machine learning models using any content.
• Using materials for any commercial purpose or in any competing service.
• Citing more than 50 words from any report without express written permission.

8.5 Intellectual Property Infringement and Enforcement

All content provided through this Site is protected by copyright law. Unauthorized reproduction or distribution constitutes copyright infringement and may subject the infringing party to civil liability. The Doctor reserves the right to pursue all available legal remedies, including injunctive relief, actual damages, statutory damages, attorneys' fees, and legal costs, in any jurisdiction where infringement occurs.

Penalties may be cumulative. Payment of any contractual penalty does not license the infringing use. These contractual penalties are in addition to, and do not limit, any statutory or actual damages available under applicable copyright law.

9. Privacy & Use of Submitted Media

9.1 Data Processing

Personal information submitted through the Site is processed in accordance with our Privacy Policy. By using the Site, you consent to such processing.

9.2 Media Content License

By submitting photographs, videos, or other media through the questionnaire or any associated communication channel, you grant the Doctor a worldwide, royalty-free, non-exclusive license to use such materials for educational, marketing, and research purposes. The Doctor commits to anonymizing any personal identifying information prior to publication. You may revoke this consent at any time by submitting a written request through the Site's support page.

10. Account Suspension & Termination

The Doctor reserves the right to immediately suspend or permanently terminate your access to the Site and all services, without refund, in the event of:

• Breach of any provision of these Terms.
• Initiation of any fraudulent or unjustified chargeback or payment dispute.
• Any violation of intellectual property rights.
• Abusive, threatening, or harassing behavior directed toward the Doctor or any associated staff.
• Provision of materially false or misleading information in any questionnaire or communication.

11. Modifications to Terms

The Doctor reserves the right to update, modify, or replace these Terms at any time by posting the revised version on the Site. Changes take effect immediately upon posting. Your continued use of the Site or purchase of any services following any modification constitutes your full acceptance of the revised Terms. It is your sole responsibility to review the Terms periodically.

12. Governing Law & Dispute Resolution

12.1 Governing Law

These Terms are governed by the laws of the jurisdiction in which the Doctor is registered and primarily operating, without regard to conflict-of-law principles. Clients outside that jurisdiction agree that local consumer protection or veterinary regulations do not override these Terms to the extent permitted by applicable international private law.

12.2 Pre-Litigation Dispute Procedure

In the event of any dispute, the parties agree to first attempt resolution through good-faith written negotiation. Written notice of any dispute must be submitted via the Site's support page. The Doctor will respond within 10 business days. Pre-litigation negotiation is a mandatory prerequisite to any formal legal proceedings.

12.3 Arbitration & Jurisdiction

If negotiation fails to resolve the dispute within 30 days of written notice, the dispute shall be resolved by binding arbitration or, where arbitration is not enforceable, in the courts of the Doctor's registered jurisdiction. The Client waives any right to participate in a class-action lawsuit or class-wide arbitration relating to these Terms or any services.

13. General Provisions

13.1 Entire Agreement

These Terms, together with the Privacy Policy, constitute the entire agreement between the Client and the Doctor regarding the subject matter herein, superseding all prior agreements, representations, or understandings, whether oral or written.

13.2 Severability

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.

13.3 No Waiver

Failure by the Doctor to enforce any provision of these Terms at any time shall not constitute a waiver of that provision or any other provision.

13.4 No Assignment by Client

The Client may not assign, transfer, or delegate any rights or obligations under these Terms without the Doctor's prior written consent. The Doctor may freely assign these Terms without restriction.

13.5 Controlling Language

These Terms are provided in English. In the event of any translation, the English version shall prevail and govern in all cases of conflict or ambiguity.

13.6 Electronic Agreement

By completing payment on the Site, the Client confirms their agreement to these Terms electronically. This electronic agreement is legally binding and shall have the same effect as a written signature under applicable law.

14. Contact

For any privacy-related questions, requests, or complaints: